The Origins of Haptik: Founded to Enable Conversational Commerce You’ve probably never heard of Haptik before, but that’s about to change. This innovative tech startup is pioneering the future of e-commerce through AI-powered conversations. Forget clicking through pages of products - with Haptik you can chat with a virtual assistant to find exactly what you need. Whether you’re looking for a new gadget or the perfect gift, Haptik makes shopping fun and effortless. Founded in Mumbai in 2013, Haptik creates conversational AI for businesses. Their goal is to transform how people engage with brands through natural language conversations. Haptik's virtual assistants use advanced NLP and machine learning to understand complex customer queries and provide helpful responses. With over 2 billion interactions handled, Haptik is already improving experiences for major companies across the globe. But Haptik isn't stopping there. They have huge ambitions to dominate conversational commerce and become a household name. Haptik's recent funding milestones and growth numbers show they have the momentum to make it happen. Keep your eyes on Haptik - they're building the future of shopping and poised to shake up the e-commerce world. The rise of conversational AI is here, and Haptik is leading the way. How Haptik's AI Powers Seamless Conversations Haptik was founded in 2013 by Aakrit Vaish and Swapan Rajdev with a vision to enable conversational commerce. They saw the potential for AI and messaging to transform customer experiences. Haptik started as a chatbot platform for enterprises to automate customer support and evolved into a full-stack Conversational AI company. The upbeat co-founders bootstrapped the company and grew it into a leader in the Conversational AI space. Under their enthusiastic leadership, Haptik gained major clients and expanded into new verticals. An energetic team of engineers, designers, and AI experts came together, passionate about crafting innovative solutions. In 2016, Haptik launched India’s first chatbot. This pioneering move demonstrated their tech chops and cemented their status as trailblazers. The following year, Haptik raised their first round of funding, accelerating their ambitious growth plans. Powered by determination and optimism, Haptik went on to launch various industry-first Conversational Commerce applications. They built chatbots, voice bots, and messaging apps for major brands, enabling magical experiences at every touchpoint. Through hard work and perseverance, Haptik emerged as a dominant player in the Conversational AI ecosystem. But for the cheerful team, this was only the beginning. With positivity and resolve, they continue to push the boundaries of technology to shape the future of Conversational Commerce. The story of Haptik is one of vision, courage, and the relentless pursuit of excellence. Their success stands as an inspiration and reminds us of the heights that can be achieved through skill, passion, and an indomitable spirit. Major Milestones: Haptik's Rapid Growth and Expansion Haptik's conversational AI is the secret behind their seamless customer experiences. Their sophisticated natural language processing engine understands complex sentences and responds accurately, keeping customers engaged. Personalized conversations Haptik's AI learns from every conversation, grasping customer preferences and tailoring responses. Whether you chat about movies, food or travel destinations, Haptik remembers your tastes and suggests personalized recommendations in future conversations. Smooth hand-offs to human agents If the AI cannot fully help with a query, it smoothly transfers the conversation to a human agent. The AI briefs the agent on the context of your conversation so you don’t have to repeat yourself. This blend of AI and human support ensures your needs are addressed promptly and properly. Continuous improvement through machine learning Haptik's AI gets smarter over time. As it engages in more conversations, its natural language processing and machine learning models identify patterns to strengthen its knowledge and conversation skills. Haptik also has linguists that analyze conversations to further boost the AI’s intelligence. With an AI that learns, personalizes conversations and enables seamless hand-offs to human agents, Haptik delivers a superior conversational experience. No wonder they are pioneering conversational commerce! Experience Haptik's AI for yourself and you’ll be delighted at how effortlessly it can handle your queries. The future of customer service is here! Haptik's Solutions: Transforming Businesses Through Conversational AI Haptik has come a long way since its inception in 2013. The company has pioneered conversational commerce in India and achieved major milestones in just a few short years. In 2015, Haptik launched one of India's first conversational AI assistants. This was a huge step forward in making AI more accessible and interactive for users. The following year, Haptik raised $12 million in funding from Times Internet to expand their efforts. 2017 saw Haptik's big break into the major leagues. They raised a whopping $30 million from Samsung Ventures and Times Bridge, gaining international recognition. This influx of funding and support allowed Haptik to scale rapidly. They grew their engineering team, built out their AI capabilities, and partnered with major brands to power conversational experiences. By 2019, Haptik had established itself as a leader in conversational AI. They raised another $100 million from Reliance Jio to strengthen their position. Haptik's assistant was handling over 2.5 million conversations per month across many channels like their app, web chat, SMS, and WhatsApp. In 2021, Haptik was acquired by Reliance Industries, showing just how far they've come. From a small startup to a fully-fledged company acquired by one of the largest corporations in India, Haptik embodies the spirit of innovation. They took a chance on a then-nascent field of conversational commerce and built something truly groundbreaking. Haptik overturned the notion that AI seems cold and impersonal. They crafted an assistant that can understand complex requests, recognize emotional nuances, and respond empathetically - all while helping users get things done. The future is bright for Haptik as they continue expanding their AI, forging new partnerships, and transforming the way brands engage with customers. Haptik's journey is a inspiration, demonstrating how technological leaps of faith can lead to amazing outcomes. The Future of Conversational Commerce With Haptik Haptik's conversational AI solutions are transforming how businesses communicate with their customers. Through advanced NLP and machine learning, Haptik builds intelligent chatbots and voice assistants that can handle customer queries, process transactions, and provide an amazing experience. Conversational Commerce Haptik's chatbots allow customers to discover products, make purchases, track orders, and get support directly within the chat experience. This "conversational commerce" enables businesses to provide a seamless shopping experience while boosting sales and customer loyalty. Intelligent Virtual Assistants Haptik also creates custom virtual assistants that can handle a variety of complex tasks. These AI assistants understand natural language, respond accurately, and even complete actions on the user's behalf. They can help with customer support, internal IT help desks, HR query resolution, and more. Scalability and Security Haptik's solutions are built to handle huge volumes of conversations securely and at scale. Their chatbots and voice assistants maintain a consistent, high-quality experience for every single user interaction using advanced NLP and machine learning algorithms. Robust security measures also ensure that all data is kept private and secure. Continuous Improvement Haptik's AI is always learning and improving from every conversation. Their systems analyze conversations to improve intent and entity recognition, strengthen responses, and expand the knowledge base. This constant enhancement means the solutions are able to handle increasingly complex queries and provide the most relevant responses over time. Haptik is pioneering the future of conversational commerce and redefining customer experience through the power of artificial intelligence. Their chatbots and voice assistants are transforming businesses and revolutionizing the way companies communicate with and serve their customers. The future is conversational!