Introduction to Kasisto and Conversational AI You’re about to experience a financial services revolution. Forget waiting on hold for hours or navigating those awful automated phone menus. The future of banking is conversational AI, and it’s here now. With Kasisto’s AI assistant, you’ll have your own personal finance sidekick ready to help anytime you need. This digital companion understands your questions and requests in natural language and can handle most of your daily banking needs. Deposit checks, pay bills, check account balances and transactions, all with a simple text or voice command. The days of dreading a call to your bank’s customer service line are over. Kasisto’s AI is turning those tedious experiences into seamless, personalized conversations that feel like chatting with a friend. Get ready to transform how you interact with your finances. Introducing the AI assistant that makes managing money not just easy but actually enjoyable. The future of banking is here, and it’s positively conversational. How Kasisto Is Transforming Banking Through AI Assistants Exciting Developments in Conversational AI Conversational AI is transforming how we interact with technology. Kasisto is leading the way with KAI, an advanced conversational AI platform that powers virtual assistants to have natural and engaging conversations. KAI understands language like humans do, not just keywords and commands. It can handle complex sentences, get the context, and respond appropriately. KAI also expresses empathy, personality and a sense of humor to create personable experiences. Some of the biggest names in finance use KAI to build virtual assistants that provide an amazing customer experience. The assistants can answer questions, explain details about accounts and charges, handle transactions and more. # The Future is Bright Advancements in deep learning and neural networks have enabled huge leaps in Conversational AI. Systems today understand more, respond faster and continue learning. The capabilities of virtual assistants will grow rapidly. Soon, KAI-powered assistants will handle increasingly complex financial needs. They’ll suggest ways customers can save money or spot fraud. Assistants may even proactively check in and provide useful insights. The future of Conversational AI looks exciting! With continuing progress, virtual assistants will transform how we live and work. The new wave of intelligent systems are here to help. Our lives are about to get a whole lot easier thanks to Conversational AI. Key Benefits of Kasisto's Conversational AI Platform Kasisto is transforming the future of banking through conversational AI. Their virtual assistants use natural language processing to understand what customers say and respond helpfully. Kasisto's goal is to make banking simple, convenient, and personal for everyone. - Kasisto's virtual assistants are always available. You can access them 24/7 through messaging apps, smart speakers, and more. No more waiting on hold or limited service hours! The assistants can handle common questions about your accounts, transactions, and spending habits whenever you need. - They provide fast, accurate answers. Kasisto's AI is powered by sophisticated machine learning models trained on millions of anonymized customer interactions. This means the assistants understand what you're asking and can provide the information you need right away without transferring you to a human agent. - Your information is kept private and secure. Kasisto values your privacy and builds security into their AI technology. Your personal details and conversations with the assistants are kept confidential. Kasisto does not sell or share your data with third parties. - The future is bright with Kasisto! Kasisto is transforming banking through the power of AI. Their virtual assistants are getting smarter and expanding to handle more complex requests. Soon you may be able to pay bills, transfer funds, open accounts and more with just a quick chat! The future of banking is conversational, and Kasisto is leading the way. Case Studies: Kasisto AI Improves Customer Engagement for Banks Kasisto's conversational AI platform offers several key benefits for transforming financial services. Increased Efficiency By handling basic customer inquiries through an AI assistant, Kasisto reduces call volume so human agents can focus on more complex issues. This slashes average call handle times, decreasing operational costs by up to 70%! Improved CX Kasisto’s friendly, helpful AI assistants provide quick, accurate answers 24/7. They guide customers to solve problems on their own but seamlessly hand off to human agents when needed. This blended model delivers an outstanding customer experience. New Revenue Streams Conversational AI opens up opportunities to generate revenue through targeted product recommendations and personalized financial insights. For example, an AI assistant may suggest a high-yield savings account to a customer with excess funds in a low-interest checking account. These types of recommendations, when accepted, translate directly into new revenue for the business. Valuable Data Insights Every customer interaction with Kasisto’s AI assistants produces data that can be analyzed to better understand customer needs, frustrations, and product opportunities. This data powers continual improvements to the AI system and fuels product innovation. It’s a virtuous cycle where more data leads to smarter AI, which then generates even more data. Kasisto's conversational AI platform will revolutionize your customer experience, reduce costs, uncover new revenue potential, and provide data-driven insights to fuel innovation. By implementing an AI assistant, you'll gain significant competitive advantage and build deeper, more valuable relationships with your customers. The future of customer service is conversational AI - don't get left behind! The Future of Conversational AI in Financial Services Kasisto’s conversational AI is transforming customer service for banks. Their virtual assistants are delighting customers with fast, personalized service 24/7. Here are a couple case studies showing how Kasisto improves engagement: Bank of Montreal - BMO became an early adopter of Kasisto’s technology, implementing their virtual assistant, Claude, in 2016. Claude handles over 2 million conversations per year, providing quick answers and seamless service. - Claude’s capabilities include: account information, bill payments, money transfers, and more. The bot understands complex queries and responds accurately, boosting customer satisfaction. - With Claude handling basic inquiries, BMO’s staff have more time to focus on high-value interactions. This improves employee morale and the overall customer experience. Scotiabank - In 2018, Scotiabank launched their AI assistant, named Roxanne, powered by Kasisto. Roxanne assists over 1 million customers, handling a variety of banking tasks through natural language. - Scotiabank wanted an AI that matched their brand - warm, caring and insightful. Kasisto delivered a solution reflecting those attributes. Roxanne provides personalized service and remembers details about customers and their accounts. - Since implementing Roxanne, Scotiabank has seen a 20% increase in self-serve transactions as customers opt to engage with the virtual assistant. Call center volume has also dropped by over 10% as Roxanne efficiently addresses common questions. - Scotiabank plans to continue expanding Roxanne's capabilities to further improve customer experiences across channels. Kasisto's conversational AI makes that vision possible. Kasisto is transforming banking through AI and partnerships. Their virtual assistants boost customer satisfaction, reduce operating costs, and enable banks to better serve clients in today’s digital world. The future of finance is conversational!