What Is Cohere? You know what customers expect these days—fast, personalized service around the clock. As an entrepreneur building a business, you have to provide amazing support or risk losing customers to competitors who do. But how can a small team provide 24/7/365 coverage and still maintain high quality? The answer is Cohere, an AI-powered customer service platform that makes it possible to offer constant coverage while exceeding expectations. With Cohere handling basic questions and issues, your team is freed up to focus on high-touch, complex problems. Cohere understands your business and products as well as your human agents do, using natural language processing to understand customer questions and respond helpfully. But for tricky or sensitive issues, Cohere seamlessly transfers the conversation to a human agent to provide the personalized touch your customers appreciate. The result? Happy, loyal customers who get fast, accurate answers whenever they have a question. With Cohere, small businesses can provide big-business customer support and create amazing experiences that keep customers coming back. Build your business on the foundation of incredible customer service with the help of Cohere. How Cohere Provides 24/7/365 Customer Support What Is Cohere? Cohere is an innovative customer support solution that provides 24/7/365 coverage. Our cheerful, energetic team of specialists are available around the clock to assist your customers with any issues or questions. Cohere leverages cutting-edge AI technology and machine learning to understand your customers' needs and provide hyper-personalized experiences. Whether communicating via chat, email, phone or social media, your customers will feel like they're talking to a real person who genuinely cares about them. - Live chat: Your customers can instantly connect with a support agent through our user-friendly live chat feature. Our agents are highly trained to resolve issues, provide helpful information and deliver amazing experiences. - Email support: We monitor your support email inbox around the clock and ensure all customer emails receive a prompt, thoughtful response from our team. - Social media: Your customers can reach out for help on platforms like Facebook, Twitter and Instagram. We'll respond quickly and work to resolve any issues while maintaining your brand voice. - Phone support: For customers who prefer to speak to a real person, we offer premium phone support with minimal wait times. Our specialists are happy to assist your customers over the phone 24 hours a day, 7 days a week. With Cohere, you'll receive dedicated account management, detailed reporting and analytics, and a team passionate about exceeding your customers' expectations. Best of all, our innovative solutions and world-class support come at a price any business can afford. Discover why companies around the globe choose Cohere for 24/7 customer bliss! Key Features of Cohere for Exceptional Customer Service Cohere provides exceptional 24/7/365 customer support that exceeds expectations and keeps your business running smoothly year-round. Our dedicated support team is always on hand to help. Around-the-Clock Support - Live chat and phone support is available 24 hours a day, 7 days a week, 365 days a year. - Our support staff are located across multiple global locations, so someone is always available to assist you, no matter what time it is. Fast Response Times - We strive to answer all support requests as quickly as possible. Our average first response time is under 2 minutes for chat and under 60 seconds for phone calls. - Rapid response times mean we can diagnose and resolve most issues quickly before they impact your business. Highly-Trained Support Staff - Our support representatives complete over 200 hours of product and customer service training. - Ongoing training and certifications mean our staff have in-depth knowledge to properly assist you. Customer Satisfaction Guaranteed - We closely monitor customer satisfaction to ensure the highest quality support experience. - If you are ever unsatisfied with your support interaction, we will work directly with you to make things right. Seamless Escalation Process - For complex issues, we have a straightforward escalation process to get you to the engineering resources you need. - Dedicated support managers will oversee escalated issues to ensure resolution in a timely manner. With constant availability, rapid response times, highly-trained staff, a customer satisfaction guarantee, and a seamless escalation process, Cohere provides the premium level of support your business requires to operate 24/7/365. Our world-class customer support has you covered at all hours so you can focus on growth. Benefits of Using Cohere for Your Business Cohere provides 24/7/365 customer service through a variety of channels to ensure an exceptional experience for all your customers. Multi-Channel Support Cohere offers phone, email, chat and social media support so your customers can reach you however they prefer. Our live chat feature allows customers to get answers to simple questions instantly without having to pick up the phone or compose an email. For more complex issues, our support staff are standing by to assist via phone or email. We also monitor social media platforms like Twitter and Facebook for any customer questions, comments or concerns. No matter how your customers want to contact you, Cohere has them covered with our multi-channel support system. Real-Time Insights Our advanced analytics dashboard provides real-time data into all your customer interactions so you know exactly what's happening with your support operation at any given moment. See data like average response times, customer satisfaction scores, busiest support channels and most common issues all updated in real-time. These insights allow you to gain a holistic view of your customer service and make any needed adjustments to improve the experience. Dedicated Support Staff Cohere’s support staff are all located in-house and dedicated specifically to your account. Our agents go through extensive training on your products, services and support processes so they can provide accurate solutions to customer issues. When customers contact your support team, they will speak with the same agents each time, allowing them to build a rapport and provide a personal touch. Our staff are available 24 hours a day, 7 days a week, 365 days a year to assist your customers whenever they need it. Cohere’s robust features for providing exceptional customer service will ensure your customers are supported anytime and feel fully satisfied. Our cutting-edge solutions, real-time analytics and dedicated support staff all work together to deliver an experience your customers won't forget. Exceeding Customer Expectations With Cohere Cohere provides 24/7/365 customer support so your business can keep exceeding customer expectations. Around-the-clock support means no matter when an issue arises or question is asked, a helpful Cohere support agent will be there to assist. Fast Response Times Cohere’s average first response time is under 2 minutes so your customers will get the help they need right away. No more waiting on hold or navigating confusing phone menus. Cohere uses state-of-the-art tools to route support requests to the best available agent for a speedy resolution. Highly-Trained Agents Cohere support staff go through extensive training to become product experts. They stay up-to-date with the latest features and capabilities so they can knowledgeably address any question. Cohere agents are also trained to provide friendly, empathetic support. They focus on truly understanding the customer's needs and take the time to find the right solution. Omnichannel Support Cohere offers support across multiple channels: phone, email, live chat and social media. Customers can contact support using their preferred method 24 hours a day. Conversations are captured across channels so agents have full context if a customer contacts support through a different method. This helps ensure a seamless experience. Customized Solutions Cohere support agents have the expertise and access to customize solutions based on your business's unique needs. If an issue requires escalation, Cohere has a team of product specialists and engineers ready to step in. They will get to the root cause of the problem and may even build custom fixes to resolve complex issues. Reporting and Analytics Cohere provides in-depth reporting and analytics so you have visibility into support metrics that matter. Track response times, resolution rates, customer satisfaction and more. Use these insights to make data-driven decisions to improve support and the overall customer experience. With Cohere’s premium support, your business can scale confidently knowing customer needs will be met 24/7/365. Focus on growth and innovation, while Cohere’s support experts handle customer care.