What Is Conversational AI?
Ever felt overwhelmed by the sheer volume of customer questions you receive every day? As an ecommerce store owner, keeping your customers happy and engaged is critical to success. But constantly fielding inquiries can zap your time and energy. Fortunately, there's an easy solution - Conversational AI.
With Certainly's AI-powered virtual assistant, you can automate customer conversations at scale. Their intuitive platform makes it simple to build, deploy and manage a chatbot that can handle common questions, provide product recommendations, and guide customers to purchases. Forget sifting through hundreds of emails and messages. Certainly's AI does the work for you so you can focus on growing your business.
Best of all, Certainly's chatbot integrates seamlessly with your existing systems. It continues to learn and improve over time through natural interactions with your customers. Before you know it, your AI assistant will become an indispensable part of your team - delighting customers, increasing sales, and giving you back your valuable time. The future of customer experience is here - let Certainly's Conversational AI take your ecommerce store to the next level!
How Conversational AI Is Transforming Ecommerce
Conversational AI is all about creating interactive and intelligent chatbots that can hold natural conversations with humans. Think of Siri, Alexa or chatbots on company websites—that’s conversational AI in action!How Conversational AI Works
Conversational AI uses machine learning and natural language processing to understand what people say and respond appropriately. The AI studies lots of real human conversations to learn how people speak naturally.- It identifies the intent behind what you say, like a question, statement or request.
- It determines the context to grasp what you actually mean.
- It finds the best response from a range of options.
Why Conversational AI Matters for Ecommerce
Conversational AI can transform the customer experience. On your ecommerce site, an AI-powered chatbot can:- Answer questions about products, shipping, returns, etc. 24/7.
- Recommend products based on a customer’s needs and interests.
- Help customers complete purchases without leaving the chat window.
Using a chatbot is super convenient for customers and reduces strain on your support staff. And with tools like Certainly, implementing conversational AI on your website is a breeze!
Certainly allows you to easily build, train and manage chatbots tailored to your business needs. Your customers will love how fast and helpful your new virtual assistant is, and you'll benefit from happier customers, reduced costs and increased sales. It's a win-win!
Introducing Certainly: A Conversational AI Platform for Ecommerce
Conversational AI is revolutionizing the ecommerce experience. With chatbots and virtual assistants, shopping online is now an engaging and personalized experience.24/7 Customer Service
Chatbots are always on and ready to assist customers anytime, anywhere. They can handle frequently asked questions and basic inquiries to provide quick service around the clock. This constant availability means no more waiting on hold or scheduling follow up calls during business hours. Customers get the help they need right away.Personalized Recommendations
Virtual shopping assistants use natural language processing and machine learning to understand customers’ needs and preferences. They can recommend products tailored to individual interests based on browsing and purchase history. The more customers interact with the assistant, the more personalized the recommendations become. This curated experience helps customers discover new products and makes their shopping journey feel uniquely catered to them.
Streamlined Checkout
For returning customers, conversational AI remembers payment and shipping information to make checkout a breeze. Virtual assistants can also save carts and wish lists for customers to revisit, and offer promo codes or discount opportunities along the way. The overall experience is convenient, frictionless and pleasant.
Conversational AI is the future of ecommerce. With chatbots and virtual assistants enhancing the shopping experience at every turn, customers can get help, recommendations and checkout with ease. The age of conversational commerce is here, and the possibilities are endless!
Key Features of Certainly's Conversational AI Platform
Introducing Certainly: A Conversational AI Platform for Ecommerce
Absolutely, positively - Certainly is the conversational AI platform you've been looking for to boost sales and enhance the customer experience on your ecommerce store!
Easy to Set Up and Customize
Implementing Certainly on your website is a breeze. Our self-service dashboard lets you easily build, train, and deploy conversational AI bots, also known as chatbots, in a few simple steps. You have full control over the bot's personality and can customize everything from its name and avatar to its vocabulary and responses. Whatever your brand voice is, Certainly can reflect that.
Drives Engagement and Revenue
A conversational AI bot is a fantastic way to engage visitors and drive more sales on your ecommerce store. Certainly's bots greet customers, answer product questions, suggest items based on their interests, encourage them to browse promotions, and even upsell or cross-sell products. Studies show that businesses see up to a 30% increase in sales when implementing our AI-powered chat solutions.
Scales to Meet Demand
While live chat support has its place, it simply can't handle the huge volumes of traffic ecommerce stores receive every single day. Certainly's bots are built for scale and available 24/7 to serve your customers anytime. Our platform seamlessly handles thousands of conversations at once without any drop in quality. Any time a bot cannot confidently respond, it will transfer the chat to a human agent.
Affordable and Effective
Conversational AI is an extremely cost-effective way to improve the customer experience on your website. Certainly's self-serve plans start at just $49 per month, a tiny fraction of the cost of hiring additional support staff. Best of all, you only pay for the bots you build - there are no additional per-conversation fees or charges.
Give your ecommerce business the gift of conversational AI and see how Certainly can positively impact your key metrics. Sign up for a free 14-day trial today!
How Certainly Makes Conversational AI Easy for Ecommerce
Key Features of Certainly's Conversational AI Platform
Certainly’s conversational AI platform is packed with powerful features to help your ecommerce business thrive. With Certainly, you’ll have an easy way to engage customers and boost sales through personalized conversations.
For starters, Certainly’s AI assistants are pre-trained on millions of ecommerce conversations, so they understand common questions, concerns and requests right out of the box. You can deploy an AI assistant on your website in just a few clicks. How awesome is that?
Certainly also gives you the flexibility to customize your AI assistant’s personality and knowledge to match your brand. You can adjust your assistant's tone, name, avatar and more to create a unique experience for your customers. Teach your assistant about your products, services and company values so it can have authentic conversations just like your support team.
One of the best parts about Certainly is how it helps you understand your customers better. You'll gain valuable insights into what your customers are interested in, what questions they have and how you can improve their experience. Use this data to optimize your marketing, product offerings and customer support.
Certainly integrates with tools you already use like live chat, email marketing platforms and CRMs. This makes it easy to transition conversations between AI and human agents, and gives you a complete view of each customer interaction.
With Certainly, you'll provide amazing experiences that turn casual website visitors into lifelong customers. Our conversational AI platform has everything you need to start building personal connections and boosting sales through natural, engaging conversations. What are you waiting for? Sign up for your free trial today!