What Is Balto? You've heard the complaints about painful call center experiences. The long wait times, the confusion, the runaround. What if there was a way to transform that frustration into fast, helpful, even enjoyable conversations? With Balto, the AI assistant for contact centers, that vision is becoming a reality. Balto understands your needs and guides agents to quickly resolve your issues. No more repeating yourself or navigating confusing menu options. Just fast, friendly service. Balto uses natural language processing to understand why you're calling and suggest the fastest path to a solution. It provides agents with real-time recommendations so they can focus on you, not searching databases or following scripts. The result is a personalized experience where you feel heard and helped. While other companies are still struggling with long hold times and poor service, forward-thinking businesses are using Balto to revolutionize the way they engage with you. The days of dreading contact center calls are over. With Balto, your next conversation could be the start of a beautiful relationship. How Balto Uses AI to Guide Agents in Real-Time What Is Balto? Balto is an AI assistant unlike any other. This clever bot is revolutionizing contact center conversations by understanding context, emotions, and intent. Balto listens in on calls between customers and agents, then provides real-time guidance to boost productivity, enhance the experience, and drive amazing outcomes. With Balto, agents handle calls faster and more confidently. They breeze through routine questions, suggest the best solutions, and resolve issues in record time. Meanwhile, your customers feel heard and cared for. It's a win-win! Balto learns from every conversation. The more it listens, the smarter it gets. Before you know it, Balto will know your products and customers inside and out. It can recommend the perfect solutions, spot trends, and uncover valuable insights to help your business thrive. Balto takes the guesswork out of staffing and scheduling by accurately predicting call volumes and wait times. You'll have the right number of skilled agents on hand to deliver exceptional service every day. Stop wasting time on repetitive calls and start focusing on what really matters - your customers and company. Empower your agents and gain valuable data-driven insights with Balto, the AI assistant designed to enhance human conversations. The future of customer experience is here, and it's powered by artificial and human intelligence working together in perfect harmony. What are you waiting for? Join the revolution today! The Benefits of Using Balto for Your Contact Center Balto uses cutting-edge AI to provide real-time guidance for contact center agents, empowering them to have more meaningful conversations and build better customer relationships. Balto’s AI platform listens in on calls and provides automated recommendations for agents right on their screen. As the conversation unfolds, Balto suggests responses, questions, empathy statements, and more to keep agents on the optimal path for each unique customer interaction. Personalized Guidance Balto learns from every conversation and adapts its recommendations to each agent's unique style. Over time, the AI gets smarter and provides increasingly tailored guidance. Agents receive recommendations that feel natural and help them work at their full potential. Real-Time Optimization Balto monitors calls in real time and immediately provides relevant suggestions to improve the current conversation. Recommendations might include: - Asking clarifying questions: “It sounds like the issue started last week. Can you tell me more about what changed at that time?” -Making empathy statements: “I understand why that would be frustrating.” -Recommending solutions: “Based on your description, it sounds like resetting the router may fix the problem. Would you like to try that?” Continuous Improvement By leveraging AI, Balto enables continuous performance improvement for contact centers. Agents get better over time, learn from each conversation, and build the skills to handle any situation. Meanwhile, contact centers see improved customer satisfaction, reduced call times, and increased first-call resolution rates. With Balto, everybody wins! Case Studies Showing Balto's Impact The Benefits of Using Balto for Your Contact Center Balto is revolutionizing contact center conversations by using AI to provide agents with real-time recommendations. This helps agents have more empathetic, effective conversations and provide amazing customer experiences. Using Balto provides some major benefits for your contact center: - Higher customer satisfaction. Balto’s AI-powered recommendations help agents resolve customer issues faster and more efficiently. This means happier customers and higher CSAT scores for your team. - Increased agent productivity. With Balto recommending the best responses and questions in real time, agents don’t have to waste time searching for solutions or figuring out the best way to handle a call. They can focus on actively listening to the customer instead. Studies show Balto can increase agent productivity by up to 30%! - Improved first call resolution. By providing agents with the knowledge and confidence to properly address customer needs, Balto helps increase first call resolution rates. This means fewer repeat calls, callbacks and escalations which saves your team time and money. - Reduced handle time. Because Balto streamlines conversations by recommending the most effective responses, questions and solutions, call handle times are reduced by an average of 20-40 seconds per call. This adds up to major time savings for your contact center. - Consistent and compliant conversations. Balto ensures agents follow best practices and approved scripts on every call. This helps provide consistent, compliant and high-quality conversations with every customer interaction. - Valuable conversation insights. Balto provides an analytics platform to gain valuable insights into your contact center conversations. You can see how agents are performing, analyze trends in customer issues, and uncover opportunities for improvement. These insights allow you to make data-driven decisions to optimize your contact center. Using Balto is a win-win. Your customers get amazing experiences, your agents get the help they need, and your contact center sees major improvements in efficiency, productivity and performance. Balto allows you to have meaningful, empathetic conversations at scale. Get Started With Balto Today Balto is revolutionizing contact center conversations with cutting-edge AI technology, and the results speak for themselves. Check out these real-world case studies showing Balto in action: Improved Sales Conversions One Fortune 500 technology company was struggling with a low lead-to-sale conversion rate. After implementing Balto, their sales reps saw an immediate 15% increase in conversions. Balto's real-time conversation insights gave reps the confidence and guidance they needed to have more engaging, persuasive discussions. Reduced Customer Churn A major telecommunications provider wanted to improve customer retention. Balto analyzed thousands of past calls to identify phrases, tones, and strategies that were most effective for calming upset customers and earning back their loyalty. Equipped with this data, the provider's agents were able to decrease churn by over 10% in just 3 months. Talk about impact! Accelerated Onboarding Onboarding new contact center agents is time-consuming and expensive. However, one company found that using Balto cut their average onboarding time in half. Balto's interactive conversation simulations enabled new hires to gain valuable experience with different scenarios, customer types, and objections. They stepped onto the call floor with the confidence of veterans. Improved CSAT Scores After a poor customer satisfaction survey, a healthcare company looked to Balto for help. By tracking agents' conversation performance and providing tailored coaching, Balto boosted the company's CSAT scores by over 20 points within 6 months. Customers noticed the difference and appreciated the improved experience. The results don't lie. From higher sales and lower churn to accelerated onboarding and improved customer satisfaction, Balto is revolutionizing contact center performance. Want to transform your contact center conversations? Get in touch - Balto would love to help you achieve your goals and maximize your success. The future of great customer experiences is here!