Introducing Typewise: The AI Writing Assistant You've been typing away for hours, crafting carefully considered responses to your customers and leads. But let's face it, sometimes the words just don't flow as easily as you'd like. Wouldn't it be great to have an AI-powered writing assistant looking over your shoulder, suggesting ways to strengthen your writing and speed up your workflow? Say hello to Typewise, your new best friend for customer service and sales.Typewise is an AI writing companion that helps you craft warmer, wittier, and more compelling messages in a flash. With Typewise by your side suggesting phrases and reviewing your drafts, you'll engage your customers, charm your leads, and save time - all with the click of a button. Let Typewise take your business writing to the next level so you can focus on what really matters: building relationships and driving results. The future of writing is here, and it's powered by AI. How Typewise Works: Advanced AI for Writing Introducing Typewise: The AI Writing Assistant The Future of Business Writing is Here Have you ever struggled with crafting the perfect email or report? Putting your thoughts into words can be frustrating. That's why we built Typewise, an AI writing assistant created by Anthropic to help customer service and sales teams save time and communicate more effectively. Typewise generates initial drafts of messages in seconds that you can then easily edit and personalize. Just provide a few details about the topic or purpose and Typewise will suggest relevant content and language to get you started. -Save time drafting messages from scratch. Typewise does the heavy lifting so you can spend less time writing and more time engaging with customers. -Ensure consistency and quality. Typewise follows your brand guidelines and preferred style to craft messages with the appropriate tone and voice every time. -Improve productivity. Typewise allows you to respond to messages faster and handle higher message volumes so your team can achieve more each day. -Reduce errors and rework. Typewise generates polished drafts with proper spelling, grammar, and punctuation so you can avoid mistakes and unnecessary edits. The future of business communication is AI-assisted. With Typewise, customer service and sales teams everywhere can enhance their productivity and boost customer satisfaction. Let Typewise take the hassle out of writing so you can focus on what really matters: your relationships. Key Features and Benefits of Typewise Typewise is an AI-powered writing assistant that helps customer service and sales teams communicate faster and more effectively. It uses advanced natural language processing to understand what you want to say and suggest responses in your own words and brand voice. How It Works Typewise learns from every message you write to build a customized model of your brand's tone and vocabulary. Then, as you're typing an email, chat, or messaging, Typewise scans what you've written so far and proposes appropriate wording to help you complete your thought. - Typewise understands context so it suggests phrases and sentences tailored to your audience and message. Whether you're explaining a new feature, apologizing for an issue, or simply saying thank you, Typewise has you covered. - To use a suggestion, simply press Tab or click to accept it. Typewise will insert the text and you can keep on writing. If you don't like a suggestion, just ignore it - Typewise learns from that too! - Over time, Typewise gets smarter and makes better predictions based on how you actually write. The more you use it, the more it adapts to your unique brand voice and communication style. Using AI to enhance human writing, Typewise helps your team communicate in a personal, authentic way. Focus on what really matters - building relationships and delivering amazing customer experiences! With Typewise as your sidekick, communicating at scale has never been easier. Use Cases: Customer Service and Sales Teams Typewise comes packed with useful features that provide major benefits for customer service and sales teams. AI-Powered Writing Suggestions Typewise’s AI studies your team’s previous responses and provides helpful writing suggestions as you type. These suggestions help ensure consistency, accuracy, and relevancy in all of your communications. The AI gets smarter over time by learning from interactions, so the suggestions keep improving! Easy Templates Creating email templates has never been easier. Typewise offers pre-built templates for common scenarios like order confirmations, refunds, lead follow-ups, and more. You can also build your own custom templates to match your team’s unique needs. Using templates helps save time and ensures all required information is included. Seamless Collaboration Typewise makes it simple for teams to review, comment on, and approve messages. Managers can easily provide feedback to help agents improve their writing skills. The review process results in higher quality, more consistent communications being sent to your customers. Robust Analytics Typewise provides helpful analytics so you can gain valuable insights into your team’s performance and make data-driven decisions. See metrics like average response times, most frequently asked questions, and team productivity. You’ll know exactly what’s working and where improvements can be made. Advanced Integrations Typewise integrates with many popular business tools like Zendesk, Salesforce, HubSpot and more. These integrations allow you to access customer data, sync messages, and streamline workflows across platforms. Your team will be able to work more efficiently without constantly switching between different tools. With Typewise, your customer service and sales teams will be writing like pros in no time. This AI-powered tool has so many benefits that will transform your communications and boost productivity. Your customers and leads will surely notice the difference! Getting Started With Typewise Typewise can be an invaluable tool for customer service and sales teams. With Typewise, agents and reps can focus on the human side of their jobs while the AI handles the repetitive, mundane parts. Fast, Accurate Responses Typewise allows you to craft quick yet thoughtful responses to common customer questions and objections. No more wasting time searching through knowledge bases or past conversations to find the right response. Just start typing a question or comment and Typewise will suggest relevant responses in seconds. Review and send – it’s that easy! With Typewise, you can resolve more customer issues in less time, leading to higher satisfaction and retention rates. Personalized Communications Typewise makes it simple to personalize communications for each customer. It learns the names, companies, and other details about your contacts so you can instantly address customers by name and reference their specific situation. Typewise also suggests responses based on the customer’s unique needs, challenges, and conversation history. Your customers will appreciate how attentive and helpful your service feels. Coaching and Development Typewise acts as an AI-powered coach, analyzing agent and rep responses to provide constructive feedback. It flags responses that could be improved to be more empathetic, concise or impactful. Typewise also suggests alternative responses to help agents strengthen their communication skills over time. Managers gain insight into how their teams are responding to customers so they can better guide coaching and development. With Typewise as your digital assistant, your customer service and sales teams will operate at peak efficiency. Agents and reps can focus on building rapport and solving complex issues, relying on Typewise for quick, tailored responses to routine questions. The result is a customer experience that feels personal, thoughtful and uniquely human. Let Typewise handle the repetitive work so your teams can focus on what matters most – your customers.